Blackberry users across the world since Monday have been exasperated with RIM and their Blackberry’s as a outage of email, BBM and data services spread to the U.S. and Canada and stretched into the third day for Europe, Asia, Latin America and Africa.
It is the biggest outage in years for RIM and comes at a time when the stocks are falling and its biggest competitor Apple releases its newest iPhone. On the bright side for RIM Apple was having issues with downloads of it operating system iOS 5.
RIM announced that a crucial link in its European infrastructure failed Monday, and the backup didn’t work either. The underlying problem has been fixed, but a backlog of emails and messages has built up that the company is working on returning to normal service. Meanwhile those e-mails and messages from England and the rest of Europe were clogging the system such as letters in a mailbox and therefore caused outages in the US, Latin America and RIM’s homeland Canada.
Unlike other smartphone makers such as Apple or Android, RIM handles 100% of its e-mail and messaging services to and from every Blackberry. That system allows Blackberry to provide services that other phones & companies don’t have, optimize data service and provide top-class security. But when it encounters a problem, a large share of the 70 million BlackBerry subscribers worldwide can be affected all at once.
In a letter on RIM’s website Robin Bienfait, RIM’s chief information officer, apologized for service interruptions and delays. She said email systems are operating around the world and they are continuing to clear any backlogged messages.
“You’ve depended on us for reliable, real-time communications, and right now we’re letting you down,” Bienfait said. “We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can.”